💳 TrustyQ Refund & Cancellation Policy

Last updated: 7 October 2025

At TrustyQ, we aim to make every part of your social media management experience smooth and transparent — including billing and cancellations.

This policy explains how refunds, renewals, and cancellations work across all plans (Solo, Team, Pro, and Agency).




1. Free Trial

All new customers are eligible for a 7-day free trial of the Solo Plan, with full feature access and no credit card required.

You can upgrade, downgrade, or cancel anytime during the trial without charge.

If you upgrade to a paid plan during your trial, your subscription starts immediately, and the free trial ends.




2. Subscription Billing

TrustyQ operates on a recurring subscription model.

When you subscribe to a plan:

  • You authorise us to charge your chosen payment method automatically at each billing cycle (monthly or annual).

  • All prices are in AUD and include GST.

  • You can view or manage your subscription details any time through your Account Settings page.

Receipts and renewal notices are sent via email.




3. Cancellations

You can cancel your subscription at any time from your account dashboard.

Cancellations take effect at the end of your current billing period.

Your access to premium features continues until that date.

After cancellation, your account reverts to a free or inactive state.

You may export your data or posts before the subscription expires — after 30 days, inactive accounts and associated data may be deleted.




4. Refunds

Because TrustyQ provides immediate access to digital software and integrations, we generally do not issue refunds once a billing cycle has begun.

However, refunds may be granted in specific cases at our discretion, including:

  • Accidental duplicate payments.

  • Technical issues on TrustyQ’s end that prevent you from using the service.

  • Situations required under Australian Consumer Law (e.g. major failure).

To request a review, email billing@trustyq.com.au with your invoice number and a brief explanation.

We review all requests within 5 business days.




5. Plan Upgrades & Downgrades

  • Upgrades take effect immediately. You’ll be charged a prorated amount for the remainder of your billing cycle.

  • Downgrades apply at the start of the next billing cycle to prevent disruption to your scheduled posts and integrations.

All pricing adjustments are reflected automatically in your next invoice.




6. Annual Plans

Annual subscriptions are discounted (12 months for the price of 10).

Annual plans are non-refundable once activated, except where required by law.

You can still cancel anytime — your plan remains active until the renewal date, and it will not renew automatically.




7. Failed Payments

If a payment fails, we’ll send an email notice and retry up to three times over 10 days.

If payment remains unsuccessful, your account may be suspended until the balance is cleared.

All scheduled posts and AI features pause during suspension.




8. How to Cancel

To cancel:

  1. Log in to your TrustyQ dashboard.

  2. Go to Account → Billing & Subscription.

  3. Click Cancel Plan and confirm.

  4. You’ll receive an email confirmation.

If you subscribed through a marketplace (e.g. Codecanyon or a reseller), you must cancel directly through that platform.




9. Contact & Dispute Resolution

For billing, cancellation, or refund questions, contact:

TrustyQ Billing Team

Email: billing@trustyq.com.au

Address: Level 10, Sydney Startup Hub, 11 York St, Sydney NSW 2000, Australia

We handle billing disputes fairly and in line with the Australian Consumer Law.

If an issue cannot be resolved internally, you may contact Fair Trading NSW or the Australian Competition and Consumer Commission (ACCC).




10. Policy Updates

We may update this Refund & Cancellation Policy from time to time.

Any significant changes will be announced via email or in-app notice.

Your continued use of TrustyQ after updates constitutes acceptance of the revised terms.

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